January 2025
All sales are final. No refunds, barring certain exceptions as outlined below.
For purposes of this Event Policy and Guidelines (the “Event Policy”), the following terms apply:
1) The “Film Festival” means the 2025 Austin AI Film Festival.
2) The “Organization” means Austin AI Film Festival.
3) “We” or “us” or “our” means the Organization or the Film Festival.
4) “You” or “Your” means a purchaser of a ticket to the Film Festival.
Your purchase of a ticket to access the Film Festival ensures Your authorized entry to the Film Festival at its scheduled time. By Your purchase of the tickets to the Film Festival, You hereby agree and are bound by the Rules and Terms and Privacy Policy for the Film Festival and agree to Our right to enforce the Rules and Terms and the Privacy Policy. You further acknowledge that You are solely responsible for the quality of Your experience at the Film Festival. Accordingly:
1) You will provide a valid email address so that We may communicate with You.
2) You will abide by all rules and instructions provided to You, including but not limited to rules and instructions provided in this Event Policy and as communicated to You at the Film Festival.
3) You will prepare for a successful Film Festival experience by reviewing any instructions provided by Us for how to access the Film Festival.
4) You will contact us if You need assistance during the Film Festival at aaron@austinaifilmfest.com.
Your attendance, access to and participation in the Film Festival are at Your own risk. You understand and agree that the Film Festival is provided to You on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, the Organization, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Organization Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. The Organization Entities make no warranty or representation and disclaim all responsibility and liability for: (a) the accuracy, availability, or security of the Film Festival and (b) any harm to You or Your property as a result of attending the Film Festival (expect as a result of the Organization’s gross negligence). No advice or information, whether oral or written, obtained from the Organization Entities or through the Film Festival, will create any warranty or representation not expressly made herein.
Ticket Delegation
1) If You purchase tickets on behalf of another person or multiple people (the“Delegates”), (a) such Delegates will be bound by all rules and instructions provided to You, including but not limited to rules and instructions provided in this Event Policy and as communicated at the Film Festival and (b) You agree to cause the Delegates to comply with the same.
2) Except as provided above, You are not authorized to share or transfer Your rights to attend the Film Festival or any other rights to another person.
Rules of Conduct
You agree that You will not:
1) Violate any applicable law or regulation in connection with Your attendance at the Film Festival;
2) Use foul or abusive language or make obscene gestures towards any personnel of the Organization, volunteers, partners, other patrons or artists;
3) Fight, taunt, or threaten any personnel of the Organization, volunteers, partners, other patrons or artists through remarks or gestures;
4) Enter rooms other than those marked as granting You access;
5) Have obscene or indecent messages or signs on Your clothing;
6) Make any disruption to the progress of the event by Your actions, including, but not limited to, disruptive protests;
7) Throw any objects in the direction of another person or on the stage during the Film Festival;
8) Fail to follow the instructions of any personnel of the Organization, volunteers, partners, other patrons, artists or law enforcement;
9) Interfere with others’ enjoyment of the Film Festival;
10) Bring any of the following items to the Film Festival:
a) Plastic containers, sealed or unsealed, (i.e., water bottles), thermoses, Bota bags or wine skins
b) Alcoholic beverages or illegal drugs
c) Outside food and beverage
d) Glass bottles or aluminum cans
e) Laser pointers (will be confiscated and You will be subject to ejection)
f) Recording devices (audio, video or cameras as restricted per show)
g) Any weapon or item construed as a weapon such as guns, knives, sticks, tasers, fireworks, or firearms
h) Bullhorns or noise makers
i) Backpacks
j) Umbrellas
k) Lawn chairs
l) Confetti
m) Animals (except certified guide dogs)
n) Skateboards
o) Chains or jewelry with spiked edges
p) Strollers
By entering the Film Festival, You consent to Your image and likeness being captured and used by the Organization, and their respective partners and affiliates.
Any violation will be grounds for Your ejection from the Film Festival without refund or compensation of any kind.
Refund Policy
1) If permitted by the owner of the Film Festival content, You may cancel Your purchase and request a refund prior to March 10, 2025 by emailing us at aaron@austinaifilmfest.com. After this deadline, a refund will not be available for any reason, except as provided below.
2) The ticket price of an event which is canceled shall be fully refunded to You by the Film Festival within 30 calendar days of the cancellation.
3) The ticket price of an event which is postponed, rescheduled or replaced with another event at a different date and time shall be refunded to You by the Film Festival upon request to aaron@austinaifilmfest.com within 30 calendar days of the refund request;provided, that We receive Your request within 10 calendar days of when We send notification to You of such postponement.
4) Situations that will NOT be considered for refund include, but are not limited to, the following:
a) You were not able to attend the Film Festival at the scheduled time.
b) You did not like the format or content of the Film Festival.
c) You thought the Film Festival was too short.
Merchandise
Merchandise (“Merch”) sold during the Film Festival is fulfilled by the Film Festival artist’s/presenter’s team and their partners.
Merch is not refundable, with the following exceptions:
1) You made an accidental or duplicate purchase.
2) You decided to replace or upgrade Your purchase.
3) Your Merch was damaged at the time of Your purchase.
If a refund is permitted pursuant to the above, You may request a refund for Merch by emailing us at aaron@austinaifilmfest.com.
Our intention is for You to have a great experience. Do not hesitate to reach out to us if there is anything We can do to improve Your experience.